Thank you for choosing to be part of our community at Platos Health («company», «we», «us», or «our»). At Platos Health, we understand the value and significance of your data and health-related information. We remain committed to the highest level of confidentiality, privacy and security of your personal data and other information shared with us on our platforms.
This Policy outlines Platos Health’s processes of data collection, management and the usage or disclosure of personal data and other information shared with us when you visit our website («Site») and use the Platos application. It applies to all information provided to us through the Site, usage of our application, phone calls, emails and other engagement between Platos Health or its representatives and users, general sales engagements, marketing activities, consultation sessions and other related activities or services.
We welcome any questions, inquiries, and clarifications you may require following careful consideration of this Policy.
You may wish to discontinue using this platform or our services should you find the content of this policy inconsistent with your preferences or rights under applicable laws and regulations.
How we collect information
The information that may be collected under this Policy includes
a. Personal Information or self-description data disclosed to us voluntarily by our users. This may include names, address, location, age, gender, contact information, phone number, physical descriptions such as height, weight and medical information such as disease conditions required at the point of creating a user account or seeing a healthcare provider on or through our application or website. Other personal information like payment details, credit card details, bank verification codes, passwords, health insurance details and other necessary information may be required and obtained from our users to enable them to use or access our services. From time to time, users may be required to provide or update health information including medical history or records, laboratory test results, or images and other results or information that may be required for analysis, diagnosis and other health-related purposes. These information may be stored or recorded to enable us to provide quality service to our users or in compliance with regulatory obligations including for safety, law enforcement and related security purposes. Please note that all personal information provided to us must be true and accurate. We reserve the right to be notified if and when there are changes to these information.
b. Automatically Generated Information including websites or IP addresses, web browsers, pages and sites, types of devices, device addresses, language preferences, geographical locations data, unique identification numbers, URLs and other technical information may all be collected through cookies and stored when you use our application or visit our websites. This information is primarily required for internal analysis of trends and reporting purposes in case of necessary security or regulatory intervention.
c. Information from 3rd Party and Other Sources may be collected from sources including public databases, hospitals and health institutions, marketing platforms, social media platforms, sponsored links as well as other third parties which allows third party access on its services. These information are however subject to third party data collection and usage and disclosure rules and we will not be liable for the collection, storage and management of such data not being data within our control.
How we use information
The information we collect is vital to the quality of services we provide to our users. This includes legitimate business interest purposes like
i. Creation of account with Platos Health. This enables us to create an account, verify user identity and activate user access to services and product options available on our application and websites. Please note that every account will ONLY be created with the consent of the User.
ii. Client Management and Service Delivery: To achieve its obligations under the Terms of Use of any of our products and services, Platos Health may use collected information for the fulfilment of orders, requests, appointments and consultations, payments and other client management requirements.
iii. Marketing and Promotional Activities. Platos Health and its third-party partners may use the information provided or collected on our apps, website or sourced from other sources for the development of marketing promotions, product development and advertising purposes. Users are at liberty to opt-in or out of these options at any time based on personal preferences.
iv. Administrative Purposes — Platos may use any information collected or provided to it by users or other parties for the development or delivery of services, product features, update information, communication on changes in terms and conditions of use of our services and platforms, applications e.t.c.
v. Legal Purposes and Crime Prevention: Platos Health may analyse and utilize information collected for the purpose of prevention or detection of crimes including fraud, infringement of intellectual property rights, physical or sexual abuse, for complaints resolution, for responding to legal subpoenas, in defense of civil or criminal claims arising from the usage of our products and services.
vi. Process Review and Product Improvement: Flowing form our Marketing and Promotional Activities, Platos Health may analyze, classify, re-clasify, de-identify, review and update information collected or stored for the purpose of creating content, advertising, reviewing its workflows, processes, and other necessary steps required for the improvement of products user experience, determination effectiveness of service providers and healthcare service providers, consultants, employees and other personnel.
vii. Platos Health may use information and data generated from 3rd party, cookie sources, public platforms and other automatic sources for the development of competitive advantage, product customization, personalization of services, market penetration
viii. Platos Health may also use all information sourced, collected, received, analyzed, classified, de-identified and reclassified for other lawful and or permissible business purposes as may be identified and required from time to time.
ix. Platos Health may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
AI-based Functionality
We have introduced Body Summary, an AI-powered feature that helps summarize and contextualize your body composition biomarkers, providing insights to support your weight management journey. By using this feature, you acknowledge that the AI functionality is designed to assist in understanding personal health data but does not replace professional medical advice. You expressly consent to the processing of your biomarkers data, which will be analyzed using AI-based algorithms. This consent is required for the feature to operate effectively. If you do not wish to use the AI functionality, you may disable it through your account settings. You retain full control over your personal data and the use of the AI feature for the Body Summaries. You may choose to opt out of AI-based data processing at any time. If you do so, the Health Summary functionality will no longer be available but you will still have access to other features of the platform.
How do we keep your information safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site and the App. If we learn that personal information from users less than 18 years of age has been collected without the consent of the parent or guardian, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at compliance@platoshealth.com
How long do we keep your information?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We can delete your data upon request if you withdraw consent, object to data processing or in compliance with the law. To delete your data from Platos’ database, kindly send your request to compliance@platoshealth.com.
Do we make updates to this policy?
We may update this privacy policy from time to time. The updated version will be indicated by an updated «Revised» date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
How can you contact us about this policy?
If you have questions or comments about this policy, email our Privacy Officer at compliance@platoshealth.com